Online Retail solutions

Callstera announces PromiseKeeper; improving customer retention.

Promisekeeper contacts customers post-delivery to check quickly and proactively, in a massively scalable low cost way. This allows retailers to proactively find and resolve fulfilment issues increasing customer retention significantly. 

Online retail operates on extremely low margins, especially in certain high turnover categories. Repeat business is the single most critical factor in long term profit. All online retailers, both pureplay and multichannel therefore have a critical business need to drive customer retention - PromiseKeeper offers a quantifiable, scalable way of doing this. A simple call, identifying the call as relating to a recent purchase and checking quickly if the delivery promise was met as ordered, can easily identify customers where an outbound support call to that customer or an internal escalation regarding delivery failure is necessary. As well as boosting customer retention, moving Customer Support from an inbound 'call centre' mode to a proactive outbound delivery based on resolved already identified problems can give significant cost savings.  

PromiseKeeper integrates easily with backoffice order management and customer support systems, and as a cloud application requires little in the way of client IT infrastructure. PromiseKeeper can be customised to suit precise requirements such as linguistic variations, or to tie in with overall messaging.