Products and Services
The current range of Callstera products may be tailored to suit your needs. We also offer a custom solution service based on the our unique patent-pending application generation platform.
Please contact us for more details on any of our products or services.
HelpDesk™
Self-service telephone and online helpdesk
With HelpDesk™ your customer calls are immediately and politely answered by an automated agent presenting a professional image of your business from the first point of contact.
Helpdesk is highly configurable and offers a range of standard facilities from general enquiry handling to sales information and technical support. As with all Callstera products, HelpDesk is readily tailored to your specific industry needs. For ultimate flexibility our front-office application, HelpDesk Online, enables your customers to access status information about their enquiries via the Web or Mobile.
EventDesk™
Support services for conference management
The run up to and during corporate events are busy times for event managers. Callstera EventDesk™ helps take the strain by handling routine telephone enquiries about your event. Examples include confirming registration details for delegates, answering frequently asked questions and fielding general enquiries.
Further, EventDesk offers additional value added service via ActiveEvent™ notifications. Here conference delegates can sign up to be reminded of the times and locations of the presentations they have signed up for.
EventDesk may be quickly integrated with existing conference front-office systems to enable you to offer the extra service delegates demand.
SportsDesk™
Results and information services for sports fans
SportsDesk™ is the perfect platform for providing results or information services to sports fans.
Our core application provides real-time results and news articles for the sport of your choice all accessed through any telephone.
In keeping with other Callstera solutions, SportsDesk, may be configured to serve different sports or receive information from a variety of data sources.
